Raiz FCU Sets Standard for Digital Banking

Raiz Federal Credit Union’s digital banking transformation has earned national recognition from CIOReview, spotlighting the credit union’s leadership and innovation. Amy Krasikov, VP of Digital Experience, was honored for driving complex modernization that delivers real benefits to members and staff.

Amy shared Raiz’s journey in two CIOReview features:
Leading Digital Transformation Through Banking Modernization and Eliminating Friction in Digital Banking: Lessons from a Successful Transformation.

These features outline how Raiz successfully modernized its core banking system, upgraded digital platforms, and reimagined the member experience—all as part of a unified, purpose-driven strategy.

Key Achievements in Raiz’s Digital Journey:

• Completed a comprehensive digital and core banking overhaul in just one year
• Transitioned branches to a digital-first model with advanced self-service options
• Account opening times reduced from 45 to 8 minutes in-branch, and online funding in under 7 minutes
• 35% of online applications approved automatically, freeing staff for higher-value service
• Enhanced fraud prevention and increased member satisfaction

Raiz’s transformation demonstrates that true innovation is about more than technology—it’s about empowering people. Amy’s CIOReview articles also share practical leadership lessons on building buy-in, assigning digital ownership, and driving meaningful change.

Want the full story?
Read the original CIOReview articles for a deeper look at Raiz’s digital transformation:

Leading Digital Transformation Through Banking Modernization

Eliminating Friction in Digital Banking: Lessons from a Successful Transformation