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I forgot my username; how can I retrieve it?

Click the “Forgot Username” link within the application and your username will be emailed to the email address on file. If you are having trouble, call us at 915-843-8328 and we can provide your username.

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Holiday Closure: Raiz branches, call center, and operations center will be closed on Monday, February 16, 2026 in observance of Presidents' Day. Learn more